If a Trusted Agent remains concerned that a document may be fraudulent after comparing a photo ID, what is the recommended action?

If a Trusted Agent remains concerned that a document may be fraudulent after comparing a photo ID, what is the recommended action?

• A. Ask for another picture ID and compare the two photographs.
• B. Proceed with the transaction without further checks.
• C. Request a different form of ID from another country.
• D. Return the document to the applicant and end the check.

Answer: (A)

When doubt remains about a document’s authenticity after a photo-ID review, you should add another layer of verification rather than moving forward or ending the check. Request another government-issued photo ID and compare the two photographs. This side-by-side comparison helps confirm that both IDs belong to the same person, highlights any inconsistencies (like differences in name, date of birth, or appearance), and increases the likelihood you catch forged or altered documents. If you still aren’t satisfied after obtaining a second ID, follow your organization’s escalation procedures rather than proceeding with the transaction.

When doubt remains about a document’s authenticity after a photo-ID review, you should add another layer of verification rather than moving forward or ending the check. Request another government-issued photo ID and compare the two photographs. This side-by-side comparison helps confirm that both IDs belong to the same person, highlights any inconsistencies (like differences in name, date of birth, or appearance), and increases the likelihood you catch forged or altered documents. If you still aren’t satisfied after obtaining a second ID, follow your organization’s escalation procedures rather than proceeding with the transaction.